Store Policy

Customer Service

All customer service enquiries should be sent to:
Cleaners Warehouse | email: [email protected]

A.B.N.  81 087 356 205

Internet Merchant Policies and Procedures

Privacy Policy

We do not store any cardholder data. Once the order has been fulfilled and paid, all card detail is destroyed.

Introduction
Cleaners Warehouse regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Cleaners Warehouse users, and conforms to Internet privacy standards.
If you have questions or concerns regarding this statement, you should first contact our Customer Support team at [email protected].

Collection of Information
In order to use the Cleaners Warehouse website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Cleaners Warehouse is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from Cleaners Warehouse customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our website, you can email us at [email protected].

Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, or update it by logging into to your account on our website.

Orders
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, card expiry date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications
Cleaners Warehouse uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at [email protected].

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties
Cleaners Warehouse may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Cleaners Warehouse does not share any information with third parties for any unknown or unrelated uses.

Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links
Links on the Cleaners Warehouse site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of the Cleaners Warehouse website at www.streamlinedevents.com.au.

Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Cleaners Warehouse Data Security Policy

All payments are fully automated with an immediate response.
Your complete credit card number cannot be viewed by Cleaners Warehouse or any outside party.
All transactions are performed under 128 Bit SSL Certificate.

 

Refund and Exchange Policy

Unused items in original condition and packaging may be returned upon presentation of original invoice within 14 days of your delivery being received.

Charge of all returns will be at the customer’s cost.

All returns are to be addressed to :

Cleaners Warehouse
29/43 Lang Parade
Milton, Qld. 4064

Pleased be aware that once an order and payment has been processed, the order cannot be changed.

 

Delivery

Orders are processed during normal business hours between Monday to Friday.

Purchases made on weekends and Public Holidays will be processed on the next business day. Every attempt will be made to have your order delivered the next day, otherwise delivery time may take up to 2 – 5 business days depending on your location.

The delivery fee can be assessed from the cost calculator in the Shopping Cart. Otherwise, delivery costs will be automatically calculated and displayed as a line item in your costs.

If you have not received your order within the days specified, please contact us on

07 3870 4399 or [email protected]